Help I am locked out
If you have lost your keys, you are responsible for replacing any locks.
If you have lost your keys, you are responsible for replacing any locks. You can ask for an engineer to attend but please be aware you will be charged for them changing the lock and key. The cost is between £55 – £75 depending on the type of lock.
However, if you have the key but your lock is faulty, you need to raise it with us by calling the National Service Centre and we will arrange for an engineer DIO’s maintenance contractors Amey or VIVO to visit. If you can’t get in and out of your home we will raise it as an emergency job. If you have other ways to access your home while you wait, we will raise it as an urgent job.Contact Us