In my home – Gas and energy

Can I choose my energy supplier?

It is your responsibility to contact the current gas and electricity provider and give accurate meter readings that you have signed for on the Move In Form. Once you have done this you are free to transfer the supply to an energy provider of your choice.

Smart meter installation

You can request that your utility provider installs a smart meter in your home. In fact, there is a national programme to install smart meters and they can help you reduce your energy use and manage your bills more effectively.

Ministry of Defence (MOD) fuel-supplied properties

If your home falls under an MOD fuel supply, you will be billed by Defence Infrastructure Organisation (DIO) Utilities team, not by an energy supplier.

A bill will be sent to your unit admin on a quarterly basis for you to authorise, which will then be deducted from your pay. In some cases, set charges are recovered via monthly deductions from your pay, which you will be informed of by email.

As an occupant of SFA, it is your responsibility to check your payslip for deductions to ensure that you are paying for your consumption and to also supply meter readings when requested. We encourage you to take a photograph of your meters upon move-in/move-out in case of future queries.

For more information about fuel recoveries please contact [email protected].

Please note: the MOD may not supply all of your energy – they may only supply either your gas, or your electricity. For example, the MOD may supply your electricity, but you may need to use a public gas supply (in which case, you would need to arrange your own gas supplier and pay bills directly to them and close your account on move-out).

Fuel subsidy scheme

Some larger properties may be eligible for the Fuel Subsidy Scheme. You will be informed if your property is eligible and emailed an application form upon move-in.

If your application is successful, charges will include all primary sources of heating and lighting to your property. You will be informed of the charges if/when accepted onto the scheme. Set charges will be recovered via JPA monthly and reconciled against actual meter readings at the end of a financial year or upon move-out.

As a member of FSS, it is your responsibility to check your payslip for Fuel & Light (F&L) deductions to ensure that you are paying for your consumption and to also supply meter readings when requested. We encourage you to take a photograph of your meters upon move-in/move-out in case of future queries.

For more information and to confirm eligibility please contact the Fuel Subsidy Scheme team on [email protected].

Pre-payment meters

You are responsible for contacting your current provider to arrange the removal of any pre-payment meters before you move out of your home. We cannot do this for you.

Please be aware you may incur an additional charge if you leave a pre-payment meter in the property when you leave.

Water queries

If you have problems with water discolouration, low water pressure or loss of water, please log the issue via the National Service Centre Repairs Team and we will arrange for DIO’s maintenance contractors Amey or VIVO to attend.

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