New/Existing Repair Form

New/Existing Repair Form

We recommend registering for and using HomeHub to raise repairs and book repairs appointments. By using HomeHub you will be able to pick your appointment at a time and date that is suitable for you, without needing to wait for one chosen by us to be sent to you. You can find out more about HomeHub here, and when you’re ready you can register for HomeHub here

If you don’t wish to use HomeHub, as well as calling, you can raise non-urgent repairs online using the webform below. You can also request an update on an existing repair using the same form.

If you need to report damp and mould please close this form and select the Damp and Mould form. This will allow us to triage the severity of the issue and arrange the appropriate response with DIO’s chosen maintenance contractors Amey and Vivo.

This form is for non-urgent repairs only.

For any urgent repair, including TOTAL LOSS OF HEATING, TOTAL LOSS OF COOKING OR LOSS OF WATER, or for any repairs relating to alarms and detectors including Carbon Monoxide, please call the National Service Centre Direct on 0800 031 8628.