Anyone over the age of 16 who needs to log repairs to a property can register for Homehub.

To register for HomeHub you will first need to register for a One Login account.  You can do this on the governments One Login Website here. Every member of the Household will need to register for their own One Login Account using their own personal details.

Once you have registered for a One Login Account you will be taken straight through to HomeHub to complete the HomeHub registration. As with One Login, every member of the household that wants to use HomeHub to raise repairs will need to register for their own account.

To register for a HomeHub account you will need:

• Your Reference number (this is e1132 Application number you received when allocated a property)
• Your name
• Your Date of Birth

Your reference number is the e1132 application number you will have received when you moved into your property. The quickest and easiest way to get this if you do not have it to hand is to log in to e1132. Once on the homepage, select the HomeHub registration button and you will be shown your reference number.

If you are unable to access e1132, you can complete this form and we will respond with your number 5 – 10 working days following the relevant security checks.

No, you will only ever need to register for HomeHub once.  If you move home, once your move has taken place you will see your new property on HomeHub.

We have created a helpful video showing how to raise a repair that can be seen below.  A quick step guide has been added:

• Log on to HomeHub and select My Repairs.
• Click the Report a Fault button.
• Follow the fault diagnosis process to raise a repair for your issue.
• Select the Book an Appointment button.
• Search for an appointment date and time that suits you.

No. To cancel a repair, please call the National Service Centre at 0800 031 8628, selecting option 1, then option 3.

• Select My Repairs.
• From the list on the page, find the repair you need to book an appointment for.
• Select Work Order and Appointment Detail for the repair.
• Click the Appointment button in the top right of the work order.
• From the drop-down menu, select Book an Appointment.

You can't update or add information or photos to a repair shown in HomeHub. To provide updates, call the National Service Centre selecting the option for repairs. Alternatively, you can email [email protected] with the job number in the subject line and a brief explanation in the message.

A HomeHub “Raise a Repair” User Guide video can be found below. If you still need assistance, please call us at the national service centre selecting the option for repairs.

As part of the damp and mould process, our team will need to gather additional information from you in order to triage the severity of the issue to help us and DIO's Regional Accommodation Maintenance Providers adequately assess the risk and the actions needed. This is not possible in HomeHub.

If you discover damp and mould whilst living in your home, you should report it straight away using our dedicated process. You can do this by completing the Damp & Mould form or calling us on 0800 0318628, selecting option 1, then option 4.

You will be able to view your Moving In and Moving Out appointment date and times in HomeHub, however these still need to be booked or changed within e1132, or by calling Home Services at the National Service centre.

Please continue to apply for your SFA in e1132 as usual.

To raise a complaint on HomeHub, please visit the complaints section and complete the form provided. Once we receive your complaint, one of our Customer Solutions Managers will review it and contact you.

No, you won’t be able to close your complaint directly on HomeHub.

However, you can call us at the national service centre, selecting the complaints option, and inform one of our advisors that you wish to close your complaint. We will take care of it for you.