A smoke detector is the most commonly used type of domestic fire alarm. It works by using a small emitter and receiver within the housing. If smoke enters the alarm, the path between the emitter and receiver is blocked and the alarm will sound. Smoke alarms are very sensitive and will activate quickly in the event of smoke being present. However, they are also sensitive to dust, and should be regularly cleaned using the nozzle of a vacuum cleaner.

Avoid false alarms by keeping kitchen doors shut whilst cooking, and use extractor fans and windows to vent smoke and steam whilst cooking.

A heat detector is sometimes used in place of a smoke detector in areas likely to trigger false alarms (e.g. in kitchens). It works by using an infra-red sensor to detect a flame in the area. Heat detectors should be regularly cleaned using the nozzle of a vacuum cleaner.

Both types of alarm will usually be mounted on the ceiling, or sometimes at a high level on the wall. An alarm will be located on each floor, usually in a hallway/landing area.

Some alarms will be wired into your home electricity supply, whereas some are purely battery operated.

Hard wired alarms will also have a backup battery so that they continue to work in the event of a fire.

• The alarm should be kept clear at all times and left alone. Never wrap or bag the alarm, and do not paint it or apply any stickers. Alarms should be regularly cleaned using the nozzle of a vacuum cleaner.
• The alarm should be regularly tested (weekly is best) to ensure it is in working condition. This can be done by pressing and holding the test button until the alarm sounds. If you cannot reach your alarm’s button, try using something like a wooden spoon handle to reach the button. Remember to test each alarm individually if you have more than one.
• Most alarms have a red light which will periodically flash to show the alarm is working. They will also have a low battery alert, which could be a solid light, but most will briefly sound the alarm at regular intervals to alert you that the battery needs to be changed.

A: No, always turn off the heat if you need to step away.

A: Keep tea towels, paper, and anything flammable well away.

A: It’s safer to avoid cooking when tired or under the influence of alcohol or medication.

A: regularly — grease build-up can cause fires.

A: never leave it unattended - always stay in the kitchen while frying. Fires can start quickly if oil overheats.

Keep the area clear - don’t place the fryer near curtains, paper towels, or anything flammable.

Use a thermostat-controlled fryer not a pan on the hob - these automatically regulate the oil temperature and reduce the risk of overheating.

Don’t overfill with oil - follow the manufacturer’s instructions. Too much oil can spill over ignite and/or cause burns.

Dry food before frying - water and hot oil are a dangerous mix — pat food dry to avoid splattering.

Keep children and pets away - hot oil can cause severe burns. Create a safe zone around the fryer.

Turn off after use - always switch off and unplug the fryer when finished. Let it cool completely before cleaning.

Never use water on an oil fire – if a fire starts:

Turn off the heat if safe to do so.

Never throw water on it — it can cause a fireball.

Use a fire blanket or a damp towel to smother the flames.

Call 999 immediately.

A: look for a British or European safety mark, CE or UKCA.

A: Avoid it - especially for high-powered items like kettles, toasters, airfryers or heaters as overloaded sockets can lead to fires.

A: Yes - always switch off and unplug when possible.

A: use, flat-bar types. Fully uncoil them before use, don’t overload them and ensure they are not pinched or trapped.

A: never leave switched on while unattended and leave them to cool on a heatproof flat surface.

A: on flat, heat-resistant surfaces — away from curtains and soft furnishings.

A: It’s safer to smoke outside. Never smoke in bed.

A: Use a heavy ashtray and ensure everything is fully extinguished before disposal.

A: use the official charger that came with your vape or one recommended by the manufacturer.

Charge on a flat, hard surface — avoid beds, sofas, carpets, or anything soft that can overheat.

Never charge overnight or when you're not at home.

Keep away from heat and direct sunlight while charging.

Don’t leave it unattended while plugged in.

Check the battery regularly — if it looks swollen, leaks, is hot or smells odd, stop using it immediately.

Never throw vape batteries in the bin — take them to a proper recycling facility.

A: Keep a large clear area around any portable heater, never cover them or place items close to them, Oil-filled radiators are generally safer than fan or bar heaters.

Never leave turned on while unattended

A: change gas cylinders outdoors or with plenty of ventilation.

Store spare cylinders outside where possible, never store them in confined spaces or near electrical equipment.

A: Use a fire guard

Always place a fire guard in front of the fire to protect against flying embers, especially if children or pets are present.

Keep the area clear

Store fuel (like logs or coal) well away from the fire. Never dry clothes or place items near the flames.

Have your chimney swept regularly, frequency will depend on the type of fuel, you will be contacted to arrange a suitable time by the maintenance service provider.

Never leave fires unattended - before going to bed or leaving the house, ensure the fire is fully out or safely guarded.

Use the right fuel - only burn dry seasoned wood or approved smokeless fuels. Do not burn treated wood, plastics, or rubbish.

Ensure your room is well-ventilated

More information can be found at https://nfcc.org.uk/

A: use the original charger

Always use the charger that comes with your device (phone, tablet, e-cigarette, e-bike, etc.).

If replacing, buy a branded, genuine charger from a trusted retailer.

Avoid cheap or unbranded chargers — many counterfeit chargers fail UK safety standards and can cause fires or electric shocks.

Check for safety markings, look for a CE or UKCA mark.

Ensure the charger is compatible with your device.

A: No — only charge when you’re home and awake.

A: On flat, hard surfaces — never on beds or sofas.

A: stop using it immediately, unplug and remove from the house.

A: Never in the bin — take them to a recycling facility.

A: in a well-ventilated area, away from escape routes.

A: No - never as they block exits.

A: Always follow the manufacturers’ installation and user instructions

Clean the lint filter in your tumble dryer after every use.

Don’t overload your dryer or washing machine.

Never leave appliances running when you're out or asleep.

Keep vents and air grills clear, especially on fridges and freezers — blocked vents can cause overheating.

Check for product recalls and register your appliances.

A: Get out. Stay out. Call 999 immediately when

You see flames or smoke in your home or building.

You smell burning and suspect a fire.

You or others are in danger or unable to escape safely.

You hear a smoke alarm and suspect a fire but cannot confirm it safely.

A: Stay in a room with a window, close the door, and call for help.

A: Yes - make sure you can grab them quickly in an emergency.

A: Contact Pinnacle Service Families immediately on 0800 031 8628 selecting the repairs option number1, lines are open 24/7. The team will discuss the issue with you and log a repair and arrange one of DIO's maintenance contractors to visit your home to investigate. Please provide as much detail as possible to help resolve the issue quickly and effectively.