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Appointments Compensation

Compensation for appointments

Click the button below to submit any claim relating to appointments:

  • Missed appointments – where the tradesperson did not attend in the timeframe committed to and did not inform you that they were running late or unable to make the agreed timeframe. This excludes external works where access is not required.
  • Incorrect tradesperson – If the wrong tradesperson arrives to attend a repair you have reported who is not suitably qualified to fix/ make good the issue and has to arrange for a second visit by the correct tradesperson.
  • Failed Move in – if during your move in experience there was a significant defect resulting in a habitable or non-habitable fault.

    • You can access the form by pressing the button below. This has changed recently. The form will provide you with a reference number immediately after submission.

    You will need to validate your email address before you claim is submitted.

    You will receive automated notifications from our compensation system. These will come from “Paytia on behalf of Pinnacle”, the address they are sent from is [email protected] You many need to check your spam folder for these.

    Where approved, you will receive a high street voucher e-code that can be redeemed with Love2Shop.

    New appointment claim