
By law certain safety checks must be completed in your home to ensure it is safe for you and your family.
DIO’s maintenance contractors Amey or VIVO will carry these out. This includes an annual gas safety check. Sometimes there will be safety inspections and an engineer will run a few basic checks. Other times work may be required to ensure your home complies with legal standards and is safe.
Compulsory safety checks are vital, so if you receive an appointment, you must allow DIO’s contractors access to carry out the work/inspection.
If for any reason you can’t make the scheduled appointment please contact DIO’s repairs contractors:
• If you live in the South East or South West of the UK please call 0345 600 6068
• If you live in the Central and Northern part of the UK please call 0800 090 2517
• If you live in the South East or South West of the UK, please email [email protected]
• If you live in the Central part of the UK please email [email protected]
• If you live in the Northern part of the UK please e-mail [email protected]
Compulsory safety checks include your:
• Annual gas safety inspection
• Annual oil-fired boiler inspection
• Periodic electrical inspection
How will I know when compulsory safety checks are due?
DIO’s maintenance contractors keep a record of what is required in each home and when compulsory safety checks are due in your home you will be contacted 3 months in advance to let you know about it. This will typically be by email, unless you have stated that you would like to be contacted in a different way.
How do I book my compulsory safety check appointment?
You don’t, this will be done for you. You will be contacted around 3 months before a visit is needed.
If for any reason you can’t make the scheduled appointment please contact DIO's repairs contractors on the details above.
Will I be reminded about my appointment?
Before your appointment you will receive a reminder e-mail that will detail the date and time slot for your appointment.
As a serving person am I entitled to time off for these appointments?
Yes. They are really important appointments, as the work is required by law. If you are serving you are authorised to take time off work for these checks. Just make sure you clear the appointment time with your Chain of Command.
If you do need to rearrange your allocated time, let us know straight away.