In-Home Furniture Requests - Pinnacle

Sometimes you may want to remove furniture from your home or ask for more. This is called an in‑home request, and you can normally do this once while living in the home.

You may be able to make more than one request if:

– You have a new baby
– You need furniture because of a disability or special need
– You are going overseas and your own furniture has already been shipped
– Your furniture is damaged (you may be charged if it was damaged on purpose) (JSP 464 Vol 1 Pt 1).

Changing your furniture may change your accommodation charges, depending on your furniture points. If your points stay within the same band, your charge will not change.

The cost depends on your home’s band and how many items you ask for. Your home will be classed as fully furnished or part furnished based on what you request.

You can find a table showing the points for each furniture item in JSP V46, Volume 2.

If you don’t need a piece of furniture anymore, please tell us and we will arrange to remove it.

When your furniture is delivered, you will sign an inventory to show what you have received and that everything is in good condition.

You must look after the furniture while you live in the home. If anything is missing or damaged (more than normal wear and tear) when you move out, you may have to pay for it. The cost depends on how bad the damage is, and if something is missing you may be charged the full replacement cost.

Please remember to tell us if any furniture or parts of the property are damaged.

Kendrew Barracks, Cottesmore

Due to ongoing warehouse issues at Cottesmore, we are currently only able to provide Vital items as listed below. In occupancy requests are also impacted and are restricted to Vital items only, and only when required due to change in circumstances. In occupancy collections will still be undertaken where possible but may take longer than usual. We apologise in advance for any inconvenience this may cause.

DIO are working to identify a long-term solution to allow us to reinstate a full service as soon as possible.

Affected postcodes

LE12, LE14, LE15
PE8, PE33
NG5, NG9, NG15, NG31, NG34
CV10, CV11, CV47
SG8, SG16, SG17
LU7
IP24, IP25, IP31, IP33
CB10, CB25
LN1, LN4, LN5, LN6

Vital DAS furniture

Sofa (2- and 3-seater)
Armchair
Divan (single and double)
Mattress
Headboard
Dining table
Dining chairs