Please complete and submit the form to make a request for compensation

You may be entitled to compensation if you have experienced any of the following;

  • Missed appointments
  • Failed Move in – if during your move in experience there was a significant defect resulting in a habitable or non-habitable fault
  • Incorrect Tradesperson – If the wrong tradesperson arrives to attend a repair you have reported who is not suitably qualified to fix/ make good the issue and has to arrange for a second visit by the correct tradesperson

Please submit your request by completing the following form and a member of our customer solutions team will investigate and respond within 20 working days. Please be aware you must submit your request within 28 days of the date the issue occurred or the request will be out of scope and cannot be investigated. If you would prefer to email please click here to submit your case.